If you need help from our Foodbank there are a few simple steps to follow.
The most important step is to get a foodbank voucher.
In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher.
The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, housing support officers, children’s centres, health visitors, social services and some local charities.
1. Find a referral agency
You may find that you are already in touch with one of our 150 referral agencies in Bournemouth. These include many council departments, healthcare providers, children’s centres, schools, churches and other local charities. Alternatively one may be available to you that you had not realised.
Use the list below to find the contact details of an agency that is best able to help you:
|Agency Name||Cause of Crisis||How To Get In Touch|
Provide housing options in response to housing crises
|Benefit changes, Benefit delays, Low income, Refused short term benefit advance, Delayed wages, Domestic abuse, Sickness/ill health||Phone on 01202 308660|
Provides good value housing to people in need and have services for the vulnerable such as Refuges, Mental health support
|Homelessness, Housing, Benefit changes, Benefit delays, Low income, Refused short term benefit advance, Delayed wages, Debt, No recourse to public funds, Domestic abuse, Mental Health, Refugee, Sickness/ill health, Child holiday meals||Drop in St Swithuns House
21, Christchurch Road
Bournemouth BH1 3NS
Call 01202 410500
|BH1 Project – Boscombe Salvation Army||Benefit changes, Benefit delays, Low income, Refused short term advance, Delayed wages, Debt, No recourse to public funds, Domestic abuse, Sickness/ill health||Drop in / BH1 (107 Palmerston Road, Boscombe, BH1 4HP) Weekdays 10am-4pm, or call us for more info on 01202 393453.|
|BCP Council||Housing Benefits and Council Tax Support||Visit the customer contact centre located on St Stephens Road at the Town Hall if you are in receipt of housing benefit.|
|Bournemouth Housing||Homelessness and Housing Advice||Call 01202451467 for initial advice over the phone.|
|Bournemouth Youth Service||Benefit changes, Benefit delays,
Low income, Debt, Homeless, Domestic abuse
|If aged 13-19 years:
|Citizens Advice Bournemouth & Poole||Benefit changes, Benefit delays, Refused short term benefit advance, Delayed wages, Debt, Employment, relationship breakdowns, Consumer problems, Form filling etc.||Phone Dorset Adviceline on 03444 111444 or drop in to Bournemouth Town Hall, Poole Central Library or any of the local outreaches|
|Dementia Family Support||Families caring for or suffering from dementia.||Phone 07931775780|
|Department of Sexual Health, Royal Bournemouth Hospital||Domestic abuse, Drug referrals.||Phone on 01202 704536|
|Dorset Health Care Homeless Health Service||Benefit changes, Benefit delays, Low income, Debt, Homeless, No recourse to public funds, Domestic abuse, Sickness/ill health.||Via email or phone:
|Dorset Working Women’s Project||
Female sex workers only please.
Benefit changes, Benefit delays, Low income, Refused short term benefit advance, Delayed wages, Debt, Homeless, No recourse to public funds, Domestic abuse, Sickness/ill health
|Hope Community Church||Homelessness and Domestic abuse||Email [email protected]|
|Jewell Academy School||Domestic abuse||Phone 01202 774830 and ask for Inclusion Team. http://www.aatjewell.org/|
The Leonardo Trust
Supporting unpaid carers across Dorset
|Low income, Debt, No recourse to public funds, Sickness/ill health||
Email [email protected]
Phone on 01202 698325
visit the office 5 Dunyeats Road, Broadstone, Dorset, BH18 8AA
|Low income, Debt, Homeless, Child holiday meals||Drop in Tuesdays/Wednesdays 10am – 12.30pm|
|Lifehouse||Benefit changes, Benefit delays, Low income, Refused short term benefit advance, Delayed wages, Debt, Homeless, No recourse to public funds, Domestic abuse, Sickness/ill health, Child holiday meals, All of the above||Call in, 511-517 Wimborne Road Moordown Bournemouth or phone 01202 530265|
|Pokesdown Community Primary School||Benefit changes, Low income, Debt, Homeless, Domestic abuse, Sickness/ill health, Child holiday meals||Email [email protected]|
Second Chance Bournemouth
Giving the homeless a second chance at life
|Benefit changes, Benefit delays, Low income, Homeless||
Website – www.secondchancebmth.wixsite.com/index
|Shelter Dorset||Benefit changes, Benefit delays, Refused short term benefit advance, Debt, Homeless, No recourse to public funds||Phone 03445 154100 or drop in Monday-Friday 9.30am-1.30pm at 30 Poole Hill, BH2 5PS|
|Southbourne Children’s Centre||Benefit changes, Low income, Debt, Homeless, Domestic abuse, Sickness/ill health, parenting, adult education, emotional wellbeing,||Phone, or come into the centre. Must be living in the Southbourne or Pokesdown reach area (postcoded) and have a child under 5|
|Sussed Youth Advice – Early Help Young People Service||Homeless, Domestic abuse||Young adults only
2. Arrange a visit to the referral agency.
They will discuss your situation and supply you with a foodbank voucher where appropriate.
If you are in financial crisis and live in England or Wales, please call 0808 2082138 for free (open Monday to Friday, 9am-5pm) to talk confidentially with a trained Citizens Advice adviser. They can help address your crises and provide support to maximise your income, help you navigate the benefits system, and identify any additional grants you could be entitled to. If needed, they’ll issue you with a voucher so you can get an emergency food parcel from your local food bank.
3. Bring your foodbank voucher to your nearest foodbank centre
You can find a list of our local centres and opening times here.
When you arrive, we’ll welcome you with a warm drink and our trained volunteers will chat with you about your situation. We’ll also discuss any dietary needs you may have and exchange your foodbank voucher for a parcel of three days of emergency food.
We’ll also help to support you in any other ways that we can. Most of our foodbank centres offer a cafe style environment and our aim is to provide non-judgemental support at the point of crisis.