How to get help

We collaborate with local agencies to ensure that we provide the best support tailored to the specific circumstances of each individual’s situation. If a family struggles to provide food for their household, the agency may provide them with a foodbank voucher.

Furthermore, our partnered agencies can offer ongoing support for families in need, addressing the underlying issues behind the crisis. These agencies include Citizens Advice, housing support officers, children’s centres, health visitors, social services, and selected local charities.

 

These are the steps to follow if you are experiencing need:

1. Find a referral agency

	You may find that you are already in touch with one of our referral agencies in Bournemouth.  These include many council departments, healthcare providers, children’s centres, schools, churches and other local charities. Alternatively, one may be available to you that you had not realised.
➡️ See all referral agencies

2. Arrange a visit to the referral agency

They will discuss your situation and supply you with a foodbank voucher where appropriate. If you are in financial crisis and live in England or Wales, please call 0808 2082138 for free (open Monday to Friday, 9 am to 5 pm) to talk confidentially with a trained Citizens Advice adviser. They can help address your crises and provide support to maximise your income, help you navigate the benefits system, and identify any additional grants you could be entitled to. If needed, they’ll issue you a voucher to get an emergency food parcel from your local food bank.

➡️ What’s a Foodbank Voucher

 

3. Bring your e-voucher to the Foodbank

	When you arrive, we’ll welcome you with a warm drink, and our trained volunteers will chat with you about your situation. We’ll also discuss any dietary needs you may have and exchange your foodbank voucher for a parcel of three days of emergency food.
➡️ Foodbank Centres opening times / ➡️ What’s in a parcel

 

We’ll also help support you in any other way we can. Most of our foodbank centres offer a café-style environment and our aim is to provide non-judgmental support at the point of crisis.

If you have any further questions our FAQ page may help, or feel free to get in touch via our contact page.

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